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HELP YOUR DRIVER

HELP YOUR DRIVER

Get all relevant information about charging to answer questions and to support your drivers.

Registration and Account

How do I see if the driver is registered successfully?
The driver is not able to register. What can I do?
The driver did not receive a verification code.
How can the driver reset his/her password in the app?
The driver is not able to login.
How can I invite a driver to register in the App?

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Charging Session

How can a driver initiate a charging session?
The driver is not able to authenticate via charging card at a charging station.
The driver is not able to authenticate via the smartphone app at a charging station.
The information of the charging station in the app is incorrect or incomplete.

Contact Support

I have already created a support ticket, but I want to add more information. How can I do it?
How do I create a support ticket?

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